Kiwa wins huge international contract with Peugeot-Citroen
Kiwa has secured a large order for ‘coaching audits’ at car repair shops of the PSA group in six different countries. PSA is the mother company of Peugeot and Citroen. “PSA wants to improve the performance of its car repair shops, with a clear focus on profitability”, says Jacky Indenbosch of Kiwa Jigam. “To realise this objective, PSA has defined a detailed programme with proper tools and guidelines. Based on this programme, we will carry out ‘coaching audits’.”
A coaching audit implies that a Kiwa auditor-coach spends one or two days to assess the operations at the car repair shop, identifying opportunities to improve. After this initial audit, Kiwa will coach the shop towards working more efficiently and cost effective, based on the tools and guidelines developed by PSA. In order to do so, Kiwa partners with French car repair specialist SOCCA.
The deal is worth about 4,5 million euros over a three-year time frame (2016-2018). It will bring Kiwa to more than 1,000 sites in France, Spain, Portugal, Germany, Turkey and Poland.
“The initial focus of the project is set to France and Spain”, says business innovation manager Janneck Peersman. “Both Kiwa Jigam France and Kiwa Spain are already actively involved in the project. Over time, the other countries will be added to the programme. I believe that this project will be a prime example of international cooperation within the Kiwa group.”
If the programme turns out to be a success and the car repair shops realise tangible improvements, PSA is likely to extend the programme to other countries.